Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Clitheroe | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Clitheroe collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Clitheroe is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Clitheroe and across the UK. We act as the data controller for the personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, height, BMI, and other clinical details necessary to provide safe pharmacy services.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal data to:

• Assess your suitability for weight loss treatments and medications
• Provide clinical consultations and pharmacist-approved prescriptions
• Process and dispatch orders (delivered within 1 working day once approved by our pharmacist)
• Communicate with you about your treatment, orders, and any safety updates
• Comply with our legal and regulatory obligations as a registered pharmacy
• Maintain accurate clinical records as required by GPhC standards
• Improve our services and website experience

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and where necessary, the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Help us understand visitor behaviour so we can improve our services. These are anonymised where possible.
• Preference cookies: Remember your settings and choices for a better experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare providers: With prescribers or other clinicians involved in your care where clinically necessary.
• Delivery partners: Your name and delivery address are shared with our courier service to fulfil your order.
• Payment processors: Secure payment providers process your billing information on our behalf.
• Regulatory bodies: We may be required to share information with the GPhC, NHS, or other regulatory authorities to meet our legal obligations.
• IT and platform providers: Trusted service providers who support our website and systems under strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and clinical records for a minimum of eight years in line with NHS and pharmacy regulatory requirements. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and access to patient records is strictly controlled.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for deletion in certain circumstances, restrict how we process your data, and object to certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Pharmacy Weight Loss Clitheroe
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.